Digital Customer Experience monitoring platform with AI-driven Sentiment Analysis
Cigniti’s first of its kind Customer Experience Assurance Platform with Enhanced User Sentiment Analysis
Your Mobile App Ratings And Reviews Matter Now More Than Ever
User Acquisition and App Discoverability
80% of users check ratings before downloading a new app. Good reviews and ratings, thus, have a direct impact on app downloads, thereby making them the most crucial factors in user acquisition and app discovery.
Beat the Competition
Your app faces a ton of competition, especially during the first evaluation of your app by potential new users. This makes it critical to ensure you are on top of the user experience. Your ability to continuously respond to reviews and ratings reflects the importance you give to each user, therefore improving the experience of your customers.
Improved User Retention
A great user experience and being on top of the user sentiment will help in boosting the app retention rate and app reviews parallelly.
What Is Incight?
Incight allows Product, Marketing, and CX leaders to predict the experience of their mobile applications through a real-time 360 degree view of customer insights based on multiple dimensions.
Incight not only predicts network and device performance, but also captures the sentiment of your customer. This allows you to identify and make corrections to the app before the review ratings drop.
How Incight Helps You Be On Top Of Your Reviews And Ratings In 3 Simple Steps
1. Monitor 2. Identify 3. Correct
User Acquisition and App Discoverability
80% of users check ratings before downloading a new app. Good reviews and ratings, thus, have a direct impact on app downloads, thereby making them the most crucial factors in user acquisition and app discovery.
Beat the Competition
Your app faces a ton of competition, especially during the first evaluation of your app by potential new users. This makes it critical to ensure you are on top of the user experience. Your ability to continuously respond to reviews and ratings reflects the importance you give to each user, therefore improving the experience of your customers.
Improved User Retention
A great user experience and being on top of the user sentiment will help in boosting the app retention rate and app reviews parallelly.
Benefit From Holistic Digital Customer Experience Lifecycle
Visibility And Predictability
Incight is a Digital Customer Experience Assurance platform providing real-time visibility and predictability of the end-user experience contributing to better business outcomes such as:
- Proactive Customer Experience Management – Monitor, Identify & Correct
- Increased Customer Experience Visibility – Real-time Insights
- Faster Innovation Cycles
- Establishment of Customer Focus Culture and higher Customer Retention with Sentiment Analysis
- Customers converting to Brand Advocates
Digital CX In The Age Of 5G
Are you equipped to stay ahead of your customer’s digital experience in the age of 5G? Watch this panel discussion with leading practitioners and thought leaders from the QA, 5G and Telecom domains, namely:
- Ramnik Kamo – EVP and CIO, Mavenir
- Rashmi Varma – Founder and CTO, Innovate 5G
- Mark Shorrocks – Strategic Partner, Schooley Mitchell
- Chris Manuel – VP of Digital Assurance, Cigniti
